Your privacy matters

At Solis Digital, we value your privacy and we are committed to protecting your personal data. The purpose of this Policy is to provide you with information about how and why Solis Digital collects and processes your personal data when you visit this website (regardless of where you visit it from) and/or when you sign up to our newsletters, subscribe to any of our published white-papers, inquire about our services, take part in a survey or otherwise interact with us through this website.

Privacy Policy

Your privacy is important to Solis Digital. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Collection of Personal Information
Personal information is data that can be used to identify or contact a single person.You may be asked to provide your personal information anytime you are in contact with Solis Digital. We may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.Here are some examples of the types of personal information Solis Digital may collect and how we may use it.

What personal information we collect
When you make an inquiry with Solis Digital we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences.

How we use your personal information
The personal information we collect allows us to keep you posted on Solis Digital‘s latest product announcements, news, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by clicking the “Unsubscribe” option or by contacting Solis Digital Customer Support.

We also use personal information to help us develop, operate, deliver, and improve our products, services, content and advertising, and for anti-fraud purposes.

From time to time, we may use your personal information to send important notices, such as communications about your account and changes to our terms, conditions, and policies. Because this information is important to your interaction with Solis Digital, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Solis Digital ‘s products, services, and customer communications.

Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies
Solis Digital ‘s website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons.

These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Solis Digital also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Solis Digital more convenient and personal. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information and information about your computer or device helps us register your products and provide you with better customer service.

If you want to disable cookies then check with your provider to find out how to disable cookies. Please note that certain features of the Solis Digital website will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our products and services, and to gather demographic information about our user base as a whole. Solis Digital may use this information in our marketing and advertising services.In some of our email messages, we use a “click-through URL” linked to content on the Solis Digital website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties
At times Solis Digital may make certain personal information available to strategic partners that work with Solis Digital to provide products and services, or that help Solis Digital market to customers. Personal information will only be shared by Solis Digital to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers
Solis Digital shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Solis Digital operates.

Others
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Solis Digital to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information
Solis Digital takes the security of your personal information very seriously. Solis Digital online services such as the Solis Digital Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some Solis Digital services or you post on a Solis Digital social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a posting, that information is public. Please take care when using these features.Integrity and Retention of Personal Information

Solis Digital makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting Solis Digital Customer Support. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if Solis Digital is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through our contact page or to the Solis Digital office at 1 St Katharine's Way, St Katharine's & Wapping, London E1W 1UU.

Children
We do not knowingly collect personal information from children under 13, or equivalent minimum age depending on jurisdiction. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

Location-Based Services
To provide location-based services in Solis Digital products, Solis Digital and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by Solis Digital and our partners and licensees to provide and improve location-based products and services.

Third-Party Sites and Services
Solis Digital products may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Solis Digital employees and strictly enforce privacy safeguards within the company.

Privacy Questions
If you have questions or concerns about Solis Digital ‘s Privacy Policy or data processing, please contact us at info@solisdigital.com

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

Solis Digital may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

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